Terms of service

Last updated: February 1, 2026

OVERVIEW

Viayu is a registered trademark owned by Zoic Pharmaceuticals (Proprietorship of Vivek Singla). The website www.viayu.in and all related services are operated, managed, and fulfilled by Zoic Biotech Private Limited (“Company”, “we”, “us”, or “our”).

These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.

1. Eligibility & Account Responsibility

You must be at least 18 years old to use our Services.

You agree to provide accurate, complete, and current information when placing an order or creating an account.

You are solely responsible for:

  • Maintaining confidentiality of your account credentials
  • All activity conducted under your account

Accounts may not be transferred or assigned without our written permission.

2. Nature of Products (Important – Ayurvedic Disclaimer)

Our products are Ayurvedic and wellness-based formulations.

  • Products are not intended to diagnose, treat, cure, or prevent any disease.
  • Results may vary from person to person.
  • Information provided on the website is for general informational purposes only.
  • Always consult a qualified healthcare professional before use, especially if pregnant, nursing, taking medication, or having a medical condition.

By purchasing from us, you acknowledge and accept these conditions.

3. Product Representation

We make reasonable efforts to display accurate product descriptions and images. However:

  • Actual packaging or appearance may vary.
  • Colors may differ due to device display settings.
  • Product formulations may be updated without prior notice in compliance with regulations.

We reserve the right to discontinue or modify products at any time.

4. Orders & Acceptance

Placing an order constitutes an offer to purchase.

We reserve the right to:

  • Accept or decline any order
  • Cancel suspicious or high-risk transactions
  • Refuse bulk or resale orders
  • Limit quantities per customer

Orders are confirmed only after successful payment authorization.

We may cancel orders due to:

  • Suspected fraud
  • Pricing errors
  • Stock unavailability
  • Regulatory concerns

If cancelled, refunds will be processed to the original payment method.

5. Pricing & Payment

All prices are listed in Indian Rupees (INR) unless otherwise stated.

Prices:

  • Are subject to change without notice
  • May exclude shipping or applicable taxes

You agree that:

  • Payment information provided is accurate
  • You are authorized to use the payment method
  • You will honor all charges incurred

We reserve the right to recover any unpaid amounts.

6. Shipping & Risk of Loss

Delivery timelines are estimates only.

We are not responsible for delays caused by:

  • Courier services
  • Customs clearance
  • Natural disasters
  • Force majeure events

Risk of loss transfers to you upon dispatch from our facility.

Incorrect address details provided by the customer are the customer’s responsibility.

7. Returns & Refunds

Returns are governed strictly by our Return & Refund Policy available on our website.

Due to the hygienic and ingestible nature of Ayurvedic products:

  • Opened or used products are non-returnable.
  • Claims for damaged or incorrect items must include unboxing proof.
  • Refunds are processed only after inspection and approval.

We reserve the right to deny returns that do not meet our policy criteria.

8. Intellectual Property

All content on this website including:

  • Trademarks
  • Product names
  • Logos
  • Text
  • Images
  • Graphics
  • Website design

are the intellectual property of the Company or its licensors.

Viayu is a registered trademark.

You may not reproduce, distribute, copy, modify, or exploit any content without prior written consent.

Unauthorized use may result in legal action.

9. Prohibited Uses

You agree not to:

  • Use the Services for unlawful purposes
  • Attempt fraud or payment abuse
  • Scrape or copy website content
  • Interfere with security systems
  • Transmit malware
  • Misrepresent identity

We reserve the right to suspend or terminate accounts violating these Terms.

10. Third-Party Services

Our website may integrate with third-party platforms such as:

  • Shopify
  • Payment gateways
  • Shipping providers
  • Marketing platforms

We are not responsible for third-party service disruptions or policies.

11. Relationship with Shopify

Our store is powered by Shopify.

However, all purchases are made directly with Zoic Biotech Private Limited.

Shopify is not responsible for:

  • Product quality
  • Fulfillment
  • Returns
  • Disputes

You expressly release Shopify from any liability related to transactions with us.

12. Disclaimer of Warranties

All Services and products are provided “as is” and “as available”.

We disclaim all implied warranties including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement

We do not guarantee uninterrupted or error-free access.

13. Limitation of Liability

To the fullest extent permitted by law:

We shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Loss of profits
  • Health-related outcomes
  • Personal dissatisfaction
  • Misuse of products

Our total liability shall not exceed the amount paid for the product purchased.

14. Indemnification

You agree to indemnify and hold harmless:

  • Zoic Biotech Private Limited
  • Zoic Pharmaceuticals
  • Directors, officers, employees

from any claims arising from:

  • Your misuse of products
  • Violation of these Terms
  • Breach of applicable laws

15. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts located in Mohali, Punjab, India.

16. Changes to Terms

We reserve the right to modify these Terms at any time.

Updated Terms will be posted on this page with a revised “Last updated” date.

Continued use of the Services constitutes acceptance of revised Terms.

17. Contact Information

For any questions regarding these Terms:

Email: viayunaturals@gmail.com
Address: JLPL Industrial Area, Plot No 194, Sector 82, Mohali, Punjab 140306, India
Operated by: Zoic Biotech Private Limited